After-sales
After-sales service supports the operation of road/rail vehicles and their work equipment. Services include maintenance, repairs, overhauls and general inspections. The work required and the appropriate service location are agreed for the specific vehicle.
Maintenance and repairs
Regular maintenance supports planned vehicle operation. When a fault occurs, a precise description and vehicle details help the team prepare. Spare parts, the scope of work and scheduling are agreed after reviewing the enquiry.
The required work depends on the vehicle configuration, maintenance documentation and applicable requirements. A general service description does not replace assessment of the individual case or the documentation required for the vehicle.
On-site service and planned workshop work
Service vehicles carry a basic stock of spare parts. Whether a repair can be carried out at the customer site depends on the fault, vehicle and parts required. Please agree the service visit with the team in advance.
Overhauls, general inspections and ECM
The scope and documentation for overhauls and general inspections are agreed for each vehicle. Read about organisational maintenance responsibility in the ECM section. For scheduling and service enquiries, contact the after-sales team.
Preparing a service enquiry
Include the vehicle model, serial number, operating location and a description of the required work or fault. Where available, provide maintenance records and information about attached equipment. This helps the team identify the vehicle and discuss the next steps. Do not send passwords or other access credentials through the contact form.